Speak and write with clarity, purpose and professionalism. Deliver persuasive messages and business presentations with confidence. Navigate difficult conversations with empathy and effectiveness.
In this course, you learn to state ideas clearly, remove common communication barriers and fit each message to its purpose and audience. Each module has short lessons, workbook activities and examples of weak and strong messages. Four activities are scored on a 1–4 rubric.
Learning Outcomes
- Apply clear, purposeful business communication techniques (Module 1).
- Build trust using active listening and empathy (Module 2).
- Present ideas clearly, confidently and persuasively (Module 3).
- Handle conflict and communicate across differences (Module 4).
Course Schedule
| Time | Day 1 | Day 2 |
|---|---|---|
| 9.00am – 12.30pm | Module 1 · Foundations of Clear and Purposeful Communication Communication process, types and blockers (lecture) · Rewrite unclear messages (workshop) · Miscommunication cases (group activity) | Module 3 · Confident and Persuasive Business Presentations Confident and persuasive delivery (lecture) · Build a 5-minute presentation (workshop) · Deliver with feedback (group activity) |
| 12.30 – 1.30pm | Lunch | Lunch |
| 1.30pm – 5.00pm | Module 2 · Engaging Through Listening, Non-Verbal Skills and Emotional Intelligence Listening styles, tone and body language (lecture) · Active listening role-plays (workshop) · Emotional scenarios with peer feedback (group activity) | Module 4 · Leading Difficult Conversations and Communicating Across Differences Feedback styles and cultural models (lecture) · Objection and feedback scripts (workshop) · Challenging and cross-cultural role-plays (group activity) |
| 2 days · 14 hours · HRD Corp Claimable Course, Training Programme No. 10001575362 | ||
How You Are Assessed
Pre- and Post-Assessment
The same 10 questions before and after the course. Your gain shows what you learned.
Scored Activities
One per module (1.3, 2.4, 3.3, 4.4), scored 1–4 on each rubric criterion. Target: 3.
Certificate
Attendance: at least 75% attendance, TNS and TEE done. Achievement: baseline and post-assessment 50–79. Competency: baseline and 80–100.
Downloads
Sign in to My Dashboard to download the participant workbook and handbook. They are for enrolled participants.Course Information
Course Instructor
- Enrolment for this course is by Kognifi only. Sign in to My Dashboard and select Request a Seat below. Kognifi confirms each seat by email.
Request a Seat
Sign in to My Dashboard, or create an account there, then select Request a Seat. Kognifi confirms each seat by email. No payment is taken on this portal.
Opening
Welcome and How the Course Works
Pre-Course Assessment
Module 1 · Foundations of Clear and Purposeful Communication
How a Message Travels, and Where It Breaks
Four Types of Business Communication
The 3 Cs of Clear Communication
Four Blockers, With Fixes
The Same Message, Rewritten
Plan Before You Write
Module 2 · Engaging Through Listening, Non-Verbal Skills and Emotional Intelligence
Passive and Active Listening
The Active Listening Cycle
What People Hear Before Your Words
Listening When Emotions Run High
Scored Role-Play: The Upset Customer
Module 3 · Confident and Persuasive Business Presentations
A 5-Minute Presentation, Worked Through
The First and Last 30 Seconds
Four Signals of Confident Presence
Five Ways to Drive Buy-In
Handling a Tough Question, Worked Through
Module 4 · Leading Difficult Conversations and Communicating Across Differences
Three Ways to Respond Under Pressure
Respond, Don’t React
SBI Feedback, Plus a Request
LAER: Handling Objections
Low-Context and High-Context Communication
Choose the Right Channel
Course Close
Post-Course Assessment
Day 2 Look-Back and Three Takeaways
Post-Training Implementation Plan